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#Microsoft Product Support Reports for Troubleshooting #ITPRO #SCVMM2012

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Overview

The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.

The tool offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business Networks, Server Components, Windows Update Services, Exchange Servers and SQL and other Data Stores (MDAC) . Depending on the particular system configuration and the categories selected, Microsoft Product Support Reports might take between 7 to 25 minutes or more to complete the data collection. Please read the readme.txt files for more details about the information collected by each category.

There are two executables, that correspond to each specific OS architecture, 32 or 64 bit. Please make sure to download the version that correspond to your system architecture.

You may install and use an unlimited number of copies of MPSReports solely for the purpose of gathering system information necessary for your support professional to provide you with technical support services requested by you. All other purposes are not supported by Microsoft. Please refer to the EULA for more detailed information regarding your usage rights.

Important Notes
MPSReports require the installation of additional prerequisites in order to be executed, as listed in the System Requirements section.

Although we do our best for the reporting tool to run without making any registry changes or modifications to the operating system or revert back any changes temporarily performed by the scripts or tools used during the collection, we have identified that under some circumstances the Powershell ExecutionPolicy is not reverted back to the default RemoteSigned value used for most Server configurations. This might need to be changed manually for some Server applications to work after running MPSReports. Please read the following technet content for more information and how-to for more information and how-to

You can download Microsoft Product Support Reports here for X86 and X64 OS

SCVMM2012_MPSReports

Introduction

The VMM tracing tools were developed to provide a utility to manage, collect, and view various traces and diagnostic information in a VMM environment. It is made up of the VMM Trace Collector utility (mpsrpt_setup.exe) and the VMM Trace Viewer utility (TraceViewer.exe). The Trace Collector utility is used for managing and collecting traces, while the Trace Viewer utility is used for viewing VMM traces.

You can download the tool from here: https://connect.microsoft.com/site799/Downloads

You must register with the VMM for System Center 2012 Release Candidate program on Microsoft Connect to download the tool.

 

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Author: James van den Berg

I'm Microsoft Architect and ICT Specialist and Microsoft MVP System Center Cloud and Datacenter Management

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