This download contains product documentation for System Center 2012 – Service Manager.
System Center 2012 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, release management, service request fulfillment, change control, and asset lifecycle management. In addition, Service Manager includes reports and advanced analytics using OLAP data cubes for its data warehouse.
You can download all the information about Microsoft SCSM 2012 here :